About Us:


Since 1997, EDI has been a value-added provider of high quality computer components, systems, servers, and computing solutions. Headquartered in Norcross, Georgia, EDI maintains a presence throughout the eastern United States and many European markets.

At EDI, we recognize that business policies and practices that serve the technology community provide an important business advantage, both for us and our customers. As a prominent distributor of computer components and white-box systems, we affect the communities where we do business. As such, we build quality relationships with clients and develop strong vendor alliances. For us, there are multiple benefits – better financial returns, increased opportunities, more efficient operations, higher employee motivation, and improved goodwill between us, our vendors, and our customers. For our customers, there is a triple bottom line – more efficient service, increased selection, and smart savings.

Leveraging our strengths (accelerated delivery time, affordable pricing, assorted purchase options, and exceptional customer service), we plan to improve product accessibility and affordability, provide innovative solutions, and continuously improve our service and products. To achieve this goal, EDI pursues an individual relationship with each customer and tailors services to meet each customer’s specific needs. By contributing to the success of our customers, we hope to stimulate the use of technology throughout a variety of industry sectors, including schools, government institutions, and corporations.

Tuesday, May 17, 2016

Microsoft OEM Partner Support Reference Information

Please note that this is designed to assist OEM System Builders and Resellers with Microsoft’s OEM Partner Center (OPC) website. 

Our working hours are Monday through Friday 7 AM – 6 PM Pacific Daylight Time (UTC – 7). We observe the same holidays Microsoft observes. If your request has been received within working hours, we are reviewing your request and will contact you shortly. If your request has been received outside of working hours, we will review your request and contact you as early as possible within the next business day.

To better assist you, following are some useful links and phone numbers:

·         Understanding Windows downgrade rights: for system builders only.

·         Microsoft Activation Center

·         Microsoft Partner Network Support Forums: OEM preinstallation and licensing support from Microsoft support engineers.
  

·

End user support

·         Microsoft Customer Support. Microsoft Customer Support (Phone): 1-800-MICROSOFT (1-800-642-7676).



Our service timeframes:

Requests can take up to 2 business days (unless additional resources are needed). We will make every attempt to address your request as expediently as possible. If there is a need for us to involve groups outside of our direct team, it can add additional time based on other team availability.