Please note that this is designed to assist OEM System Builders and Resellers with Microsoft’s OEM Partner Center (OPC) website.
Our working hours are Monday through Friday 7 AM – 6 PM Pacific Daylight Time (UTC – 7). We observe the same holidays Microsoft observes. If your request has been received within working hours, we are reviewing your request and will contact you shortly. If your request has been received outside of working hours, we will review your request and contact you as early as possible within the next business day.
To better assist you, following are some useful links and phone numbers:
· Understanding Windows downgrade rights: for system builders only.
· Microsoft Partner Network Support Forums: OEM preinstallation and licensing support from Microsoft support engineers.
End user support
· Microsoft Customer Support. Microsoft Customer Support (Phone): 1-800-MICROSOFT (1-800-642-7676).
Our service timeframes:
Requests can take up to 2 business days (unless additional resources are needed). We will make every attempt to address your request as expediently as possible. If there is a need for us to involve groups outside of our direct team, it can add additional time based on other team availability.